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Frequently Asked Questions

Find clear answers to common questions about using and managing your vouchers.

What is a Have A Nug®™ voucher?
A Have A Nug®™ voucher is a digital gift certificate valued in dollars that can be redeemed at participating cannabis retailers. It’s redeemable toward eligible purchases, subject to our TOS.
  • Present the voucher, either printed or on a mobile device, at a participating dispensary.
  • The dispensary scans or enters the code to apply the voucher amount against your purchase.
  • Any unused balance stays on the voucher for future purchases, subject to expiration policies.
Absolutely! Vouchers are perfect gifts. Simply forward the code or e‑gift link to the recipient. They must redeem it in-store before expiration.
Yes. Vouchers are valid for 12 months from the date of issue (see TOS, Section 4.2). After expiration, the voucher becomes void and any remaining balance is forfeited.

No. Vouchers can’t be redeemed for cash. They can only be applied toward purchases at participating dispensaries (see TOS, Section 5.1).

You may use multiple vouchers in a single transaction, as long as they’re all valid and haven’t expired. Check with your dispensary to confirm they can process multiple voucher codes.

Voucher acceptance depends on individual retailer participation. A list of current participating dispensaries is available on our “Locations” page. We recommend calling ahead to confirm.

Let us know immediately. Provide your voucher code, the name and location of the dispensary, and the date. We’ll investigate promptly under TOS Section 7.
Vouchers are single-use and cannot be reloaded once issued. To give additional value, purchase a new voucher.
Yes. Vouchers are transferable unless flagged or restricted under our TOS (e.g., if obtained fraudulently). Just send the code or gift link to the new recipient.
Store your voucher securely. Lost or stolen vouchers may be replaceable only if you have proof of purchase and remaining balance. See Section 8.3 in the TOS for details.
No. Vouchers are non-refundable and non-reversible except in cases of malfunction or error, as outlined in Section 9.1 of the TOS.
Track balances through your account dashboard (if logged in) or check in‑store during redemption. The remaining balance stays on the voucher until used or expired.
Depends on the dispensary. Check with the retailer to see if they allow voucher use for delivery or curbside pickup services.
Promotions depend on participating dispensaries. If a dispensary runs a deal that’s eligible for voucher use (e.g., “15% off edibles”), you can apply your voucher to that purchase—subject to their specific rules.